OREGON HEALTH PLAN CARE COORDINATION

We're Here to Help. Any Day, Any Time.

Nurse Advice Line

What is it?

The OHPCC Nurse Advice Line is a service for Oregon Health Plan Fee for Service members. Calls are answered at Kepro’s West Linn, Oregon call center from 8:00 am to 6:00 pm Monday through Friday except holidays. After hours, weekends and holidays, calls are answered by our contractor, Carenet Health.

How does it work?

Your call will be answered by a care coordinator who will ask you what you need help with. If your need is medical or about health, your call will be sent to a nurse. If you need information about your health plan, help finding a provider or help with other issues, the care coordinator will help you.

Who is it for?

The OHPCC Nurse advice line is for Oregon Health Plan Fee for Service members. Your OHP Member Card will say if you are a Fee for Service member.

Our Nurse Advice Line is available in non-English languages and TTY (711).

If you are American Indian/Alaska Native and part of the CareOregon care coordination program, please call them at: 844-847-9320.

If you are an Oregon Health Plan CCO member, please call your health plan’s own nurse advice line.

CCO contact information:

https://www.oregon.gov/oha/hsd/ohp/pages/coordinated-care-organizations.aspx

When is it available?

The OHPCC Nurse Advice Line is always available.

What kind of help can I get?

You can always get medical advice and help.

During regular working hours, you also can get help with your questions about your health plan, getting a doctor, and care coordination needs.

How do I call the Nurse Advice Line?

Call anytime, toll-free at: 800-562-4620